Preventive Visits
Scheduled inspection and servicing that catches degradation before it becomes an outage.
Support
Annual Maintenance Contracts
Preventive maintenance visits, defined-response breakdown support and spares management — for IT, network and surveillance infrastructure.
Overview
What We Deliver
Infrastructure degrades quietly. Fans clog, UPS batteries lose capacity, camera lenses fog, firmware falls behind, and a backup job that has been failing for six weeks is only discovered when a restore is needed. None of it announces itself until something stops.
An AMC replaces that pattern with a schedule. BS Gateway carries out preventive visits on an agreed calendar, checks the things that fail silently, and provides breakdown support with response times defined in the contract. You receive a report after every visit, so you can see the condition of your infrastructure rather than assume it.
Scope of Work
- Scheduled preventive maintenance visits on an agreed calendar
- Breakdown support with response times defined by severity
- Network device health, configuration backup and firmware review
- CCTV camera cleaning, focus verification and recording checks
- Server, UPS and power infrastructure checks
- Backup verification and restore testing
- Spare parts management and replacement coordination
- Written service report after every visit
What Working With Us Means
- Predictable annual cost instead of unpredictable emergency call-out charges
- Silent failures — failing backups, degraded UPS batteries, full storage — caught on schedule
- Response times in writing, so expectations are set before an incident rather than during one
- A documented condition history for your infrastructure, useful for budgeting and audits
Capabilities
AMC & Maintenance in Detail
Breakdown Support
Response times defined by severity, with remote-first resolution and on-site attendance where needed.
CCTV Maintenance
Lens cleaning, focus and angle verification, recording confirmation, storage health and firmware currency.
Network Maintenance
Switch and router health, configuration backup, link testing and capacity review.
Spares Management
Critical spare identification and replacement coordination so a failed part does not mean a week of downtime.
Service Reporting
A written report after every visit covering what was checked, what was found and what needs attention.
Questions
AMC & Maintenance FAQs
A non-comprehensive AMC covers labour, preventive visits and diagnosis; replacement parts are billed separately as used. A comprehensive AMC includes specified spare parts within the contract value. Non-comprehensive suits newer equipment still under warranty; comprehensive suits ageing infrastructure where failures are more likely and you want budget certainty.
Typically quarterly for standard environments and monthly for critical or high-density sites such as manufacturing plants, hospitals and large camera estates. The frequency is agreed based on your environment and the operational cost of downtime.
Yes. We start with a condition audit to document the current state, identify what needs immediate attention and confirm what is realistically supportable. That audit becomes the baseline for the contract, so there is no ambiguity later about pre-existing faults.
Breakdown support is part of the AMC. You log the fault, we respond within the contracted time for that severity, diagnose remotely where possible and attend on site where necessary. Response commitments are stated in the contract.
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Book a free site survey and receive a written scope with an itemised bill of quantities before you commit.