Proactive Monitoring
Alerting on availability, capacity, temperature and errors, so faults are caught before your users report them.
Support
Managed IT Services
Your IT department, on contract — proactive monitoring, defined-response helpdesk, and someone accountable for the whole stack.
Overview
What We Deliver
Most growing organisations reach a point where IT is too important to leave to whoever is most technical in the room, but not yet large enough to justify a full internal team. That gap is where problems accumulate quietly: unpatched servers, expired warranties, no monitoring, and nobody who owns the whole picture.
BS Gateway operates as your IT function under a defined agreement. We monitor infrastructure proactively, run a helpdesk with agreed response times, manage patching, backups and asset records, coordinate your other vendors, and report to you monthly on what happened and what needs attention.
Scope of Work
- Proactive monitoring of servers, network devices and connectivity
- Helpdesk with defined response times by severity
- Server, storage and virtualisation management
- Desktop, laptop and endpoint support
- Patch management and firmware currency
- Backup monitoring and restore verification
- Asset register, licence and warranty tracking
- Vendor coordination and monthly management reporting
What Working With Us Means
- Response times defined in writing and reported against, so performance is measurable
- Proactive monitoring, so most issues are handled before users notice them
- A single accountable partner across network, servers, security and endpoints
- Predictable monthly cost instead of unpredictable emergency call-out charges
Capabilities
Managed IT Services in Detail
Helpdesk Support
Phone, email and remote support with response times defined by severity and tracked against the agreement.
Server Management
Patching, performance tuning, capacity planning, AD and file services administration.
Endpoint Support
Desktop and laptop provisioning, standard build images, antivirus management and user onboarding.
Asset & Licence Tracking
A live register of hardware, warranties and software licences — no more surprise renewals or lapsed cover.
Monthly Reporting
Ticket volumes, response performance, incidents, capacity trends and a prioritised list of what needs attention.
Questions
Managed IT Services FAQs
Response targets are set by severity and agreed in the contract. As a typical structure: critical incidents affecting the whole organisation get a response within 30 minutes during business hours, high-priority issues affecting a team within 2 hours, and standard requests within one working day. We report performance against these targets monthly.
Either model works. Some clients have no internal IT and we act as the full function. Others have an internal team and use us for infrastructure, security and out-of-hours cover, so their people can focus on applications and users. We scope to fit what you already have.
Typically a fixed monthly fee based on the number of users, servers and sites covered, with the scope defined in the agreement. Fixed pricing means our incentive is to keep your environment stable rather than to bill more hours when things break.
Yes, for contracts that include it. 24×7 cover is available where you run operations outside standard business hours or where downtime carries a direct commercial cost.
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